Terms of Service
Last updated September 2026
By creating an account or booking with The Nail Room By Jess (operated by Jessica Perez), you agree to these terms and to our Privacy Policy.
Booking requests
Bookings made on this site are requests until we confirm them. You'll get a confirmation by email and/or text. We may suggest a different time if the one you asked for doesn't work.
Deposits, payments and cancellations
A deposit is required to book and goes toward your service. Cancel at least 24 hours ahead for a full deposit refund. Late cancellations and no-shows forfeit the deposit.
- Card deposits are held when you request, charged only when we confirm, and go toward your service price. The rest is paid at your appointment.
- Venmo and Cash App deposits are sent by you when you request and returned by us if we can't take your booking.
- Regular clients may keep a card on file instead of paying deposits. By saving a card, you authorize us to charge it for late cancellations and no-shows as described in the booking policy. We'll always tell you by text or email when a fee is charged.
- Online cancellations are available up to 24 hours before your appointment. Inside that window, please contact us directly.
Promo codes and gift cards
Promo codes have no cash value, can't be combined unless we say so, and may have an end date or limited uses. Gift cards are redeemable for services, can't be exchanged for cash (except where the law requires), and should be treated like cash. We can't replace lost codes unless we can verify the purchase.
Your health and safety
Please tell us about allergies, sensitivities and any nail or skin conditions before your appointment. We may decline or change a service if it isn't safe to do.
Your account
Keep your login details private. Please give accurate contact details so we can reach you about your appointments.
Liability
We take care with every service. To the extent allowed by law, our liability for any claim related to a service is limited to the amount you paid for that service.
General
These terms are governed by the laws of Mass. We may update them from time to time; the latest version is always on this page. Questions? Contact the contact details on this site.